POLICIES
DISCLAIMER
ANTONINA is a slow fashion brand. The approach of the brand is to produce clothing by order. It will take up to 1 week to produce a garment depending on the specification/s.
MADE-TO-ORDER (MTO)
Made-to-order items are clothing in an existing collection with predetermined sizes. Each size is predetermined and stated on the website. Made-to-order items are true to its size. All made-to-order items are non-refundable, and can only be returned for the following conditions:
- Clothing has been significantly damaged;
- Clothing is not true to its size;
- Clothing delivered has wrong sizing
Only clothing with order confirmation, packaging, and tags will be accepted for a return. Clothing must be secured in its original packaging and must be returned in less than five (5) working days after delivery has been completed.
MADE-TO-MEASURE (MTM/CUSTOM)
The brand aims to cater to all sizes and specifications. Existing clothing in each collection is customable according to size. All made-to-measure items must be confirmed via email. Custom items are non-refundable and non-returnable.
RETURN POLICY
Only made-to-order items are subject to Return Policy.
- All clothing items are non-refundable. Once order has been processed, the brand will not entertain any refund request;
- All made-to-order items are non-returnable except for the following conditions:
- Clothing has been significantly damaged;
- Clothing is not true to its size;
- Clothing delivered has wrong sizing
- Only clothing with order confirmation, packaging, and tags will be accepted for a return;
- Clothing must be secured in its original packaging and must be returned in less than five (5) working days after delivery has been completed;
- Returns that are with complete requirements will be entertained;
- All made-to-measure clothing items are ineligible for a return or an exchange.
SHIPPING
A standard fee will be charged on top of the product for the shipment. You may track your shipment via https://bit.ly/3p5JyS8. Fees for return will not be covered by the brand.